How to Find Your Target Customer in 7 Steps?

Target audience is the end customers who play a significant role in determining the sales volumes of the business. The goal of every venture is to...

  • How to Find Your Target Customer in 7 Steps?
    Daniel Hall Image Daniel Hall

    How to Find Your Target Customer in 7 Steps?

    • Updated: Thursday 19th of November 2020
    • Strategy

    Target audience is the end customers who play a significant role in determining the sales volumes of the business. The goal of every venture is to identify a segment of the population which will be interested in buying their products and services and catering to them. All the marketing strategies are directed at reaching the target market effectively with the right message.

    If you get this wrong, you will end up wasting a considerable amount of money that is spent on advertising and marketing. Thus, if you are planning to purchase a business for sale in New Zealand, then you must be aware of the strategies of finding the ideal touchpoints to engage with your customers. Here is how you can reach them in the best possible way to influence them to make the purchase.

    Steps to Reach Your Target Audience

    You need to have a well-defined marketing strategy that lays down the roadmap for engagement. Here are the steps that will lead you in the right direction.

    1. Finding the Right Audience for Your Business

    Before you understand how to contact your customers, you need to identify the market segment you will be trying to penetrate. Thus, you need to write down the psychographic and demographic profiles of your customers. You must also create a consumer persona to make your employees and marketing team understand the segment in a better way.

    For example, if you are selling speakers, then young professionals and students will be your primary customers. The price range and the features of the audio system will define the economic background of the audience and their preferences. You can refine the target market through audits and customer research. The initial few months will help you to gather the data about the customers who are buying from you. It will also help you to determine their buying behaviour.

    2. Understand Their Needs and Desires

    Once you have identified your target audience, the next step is to figure out what they need. You must find out what they expect to achieve from your services and what kind of features they want in the products. You will have to listen to them carefully to find out what they like or dislike about the products being sold by competitors. The information will help you to create a solution which fulfils their needs adequately and fills the gap in the market. You can use this research to analyse your offerings and develop products which will be able to satisfy your target audience.

    3. Position Your Brand as A Trustworthy Name

    Now that you have designed a message to be delivered to your audience, you need to make it come from a credible source. To build trust and reputation, you must be honest and sincere. Also, you must display your expertise and knowledge in the field and your achievements. Ask for testimonials from satisfied clients and use them on the company website. You must get them to give you 5-star ratings and reviews online. The online reputation of a company goes a long way in substantiating its trustworthiness. In addition, your message should be useful and relevant to your audience so that they take notice of it.

    4. Maintain A Consistent Brand Message

    The best way to appear authentic and reliable is to make an integrated marketing communication plan. The messages being passed from each platform chosen for their delivery should follow the same brand guidelines. The coordination of colours, the tone of the language, and the use of the images should be in sync with the brand story. When the customers get a consistent experience at every touchpoint, they will feel more connected to the company and become loyal customers.

    Also, the message should be creative so that it grabs the attention of the viewers and readers for all the right reasons. Make sure that it can create an immersive experience that evokes action.

    5. Find the Right Channels for Communication

    During the market research, you must have identified the media platforms which are heavily used by your target audience. While traditional advertising methods are beneficial in creating awareness, you never get to know if the audience is consuming the information or not.

    Thus, you should advertise smartly and leverage targeted advertising to sell your products and services to those potential customers who are already looking for them. It saves money from being wasted on ads which are not viewed by the right audience. The frequency of ads should be decided through effective media planning. Online advertising and social media marketing are quite successful in limiting the marketing budget and reaching the audience successfully. From blogs and articles on your website to Instagram and Facebook posts, you can get talking with your buyers through any of these channels. However, make sure that you are prompt with your response to keep the conversation going.

    6. Use Your Satisfied Clients to Increase Your Reach

    Besides helping with word of mouth publicity, your loyal customers can become the tools of lead generation. Referral marketing is a beneficial way of finding new buyers and expanding the customer base. The process involves offering your existing customers a referral code when they make a purchase and providing them with discounts on sharing it with others. It is an easier and cost-effective way of reaching your target audience.

    You can also offer a newbie discount to the first-time buyers on their next purchase to ensure they come back for more orders. he incentives and loyalty programs can be used to enhance loyalty and retain existing customers. Besides using your clients, you can get in touch with social media influencers who can be incentivised to promote your products online. It helps in creating loyalty and improving the reach. For example, if you are selling cosmetics, then you can partner with a beauty blogger who has a lot of followers online to get your message across.

    7. Local Marketing Efforts

    When you have a defined geographical area as your target market, local marketing can work wonders in grabbing the eyeballs. You can utilise various options, such as partnering with a popular local brand for increased reach.

    For example, if you are selling flowers, then you can partner with a gift shop nearby by offering a discount to your customers on visiting the other store. The gift shop will also follow the same procedure and it will help you share your clientele. You can also sponsor a local sports team and make branded jerseys for them to get noticed. Another way to stay in the news is to participate in local festivals and events like music concerts, food festivals, fairs, celebrations, etc.


    Target customers are a complex set of individuals who need to be assessed closely to make your venture a success. Thus, if you are planning to purchase a business for sale in New Zealand, then make sure you follow the steps mentioned above to reach them seamlessly.

  • Author Info Daniel Hall

    Daniel is a business strategist with an experience of over 25 years in business acquisitions and investment portfolio management. He has been working with small and medium-sized enterprises as well as entrepreneurs, helping them to achieve their business buying and selling goals. His wisdom and vast industry knowledge have transformed the careers of a variety of individuals. Business2Sell is excited to welcome Daniel onboard as a guest author for our blog.